Outbound Campaigns
Run calling campaigns for sales, renewals, collections, surveys, or service follow-up with clear outcomes and retry rules.
Features
Everything your calling team needs to work a contact list properly.
DialerOS helps your team call faster, follow up on time, keep better contact history, and give managers a clear view of the floor.
Inbound Queues
Send incoming callers to the right team, show waiting work, and keep missed calls from disappearing.
Lead Targeting
Focus agents on the contacts that matter by status, source, age, callback time, priority, owner, and team.
Contact Records
Keep calls, notes, tasks, callbacks, outcomes, and history in one record so agents know what happened before.
Follow-Up Management
Schedule callbacks, keep retry work visible, and return every follow-up to the right agent or queue at the right time.
Performance Reporting
Review call volume, contact rates, outcomes, agent activity, callbacks, recordings, and exportable client reports.
Agent Productivity
Give agents a focused screen for the current contact, the call script, quick outcomes, transfers, and follow-up scheduling.
Manager Floor View
Track live calls, available agents, waiting work, talk time, outcomes, callbacks, and campaign movement.
Quality and Control
Use call recordings, coaching, role permissions, activity logs, suppression rules, and approval workflows to control operations.
Customer Touchpoints
Support structured follow-up workflows for calls, messages, appointments, notes, and future integrations.
Reporting
Measure campaign volume, contact rates, agent work, dispositions, callbacks, recordings, and client-ready exports.
Client Packages
Define what each client can use by seats, limits, features, permissions, and service package.
Complete History
See every interaction and operational event, from contact activity to account changes and campaign movement.
Multi-Client Operations
Run multiple brands, branches, or teams from one system while keeping lists, users, and reporting separate.
Capabilities
Built around the work agents and supervisors actually do.
Manage lists, calls, callbacks, notes, outcomes, recordings, reports, and team permissions without forcing everyone into separate tools.
Daily calling queues for agents
Preview, power, progressive, and predictive-style calling modes
Contact lists, filters, buckets, and priority rules
Callbacks, retries, reminders, and list recycling
Rules to avoid repeated or badly timed calls
Contact profiles with full call and note history
Scripts, notes, outcomes, and wrap-up flow
Inbound queues with overflow handling
Business-hour and team availability controls
Call recording records and quality review
Supervisor visibility and coaching workflows
Agent status, talk time, wait time, and productivity reports
Campaign outcome and contact-rate reporting
Spreadsheet import, export, and list cleanup
Custom fields for the data your team tracks
Permissions for owners, managers, supervisors, and agents
Plan controls and account status
Audit logs for user and account activity
Follow-up templates and integration-ready workflows
Support for your existing business calling setup
Daily workflow
Simple for agents. Clear for managers.
Import your contacts
Upload lists, clean duplicates, set priorities, and decide which team should work each group.
Prepare the queue
Apply filters, priorities, ownership rules, and callback timing before agents begin the calling session.
Agents start calling
Each agent opens their queue, sees the next contact, follows the script, and records the result.
Record every outcome
Save notes, call results, tasks, bad numbers, interested contacts, and next steps directly on the customer record.
Follow-ups stay visible
Callbacks, retries, missed calls, and tasks return to the right queue at the right time.
Managers see progress
Supervisors watch live activity, review outcomes, listen to recordings, and export reports.
Next step
Want to see how this would work for your team?
Tell us how many agents you have, what lists they call, and what managers need to see each day.